Terms and Conditions and Refund Policy
Terms and Conditions and Refund Policy
1. Plugin Licensing
Youzer and all extensions, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
Plugins sold and distributed by Kainelabs are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, Youzer and it’s extensions are guaranteed to function on a clean install of the minimum, stable and required version of WordPress for Youzer and extensions. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using Youzer. Should conflicts occur with third-party software, we may provide support at our discretion.
Kainelabs sells and distributes Youzer and other plugins “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for plugins sold and distributed by Kainelabs is only available for those who have an active, paid extension license.
Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.
Support and updates for Youzer are provided as long as Youzer is actively in development. Should any one of the following occur, Kainelabs will no longer be responsible for providing support for Youzer:
Youzer is no longer actively developed as a viable product under Kainelabs.
Youzer or the parent company is purchased or bought out by another company.
WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
4. Automatic Updates
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for Youzer and all other installed Youzer extensions. Automatic updates are available as long as the license key generated from the purchase is valid and active.
5. License Usage
Youzer grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer’s chosen license package.
Where the license package allows the software to be used on multiple sites the customer/license-holder may not sell the originally-purchased license key provided by Kainelabs, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. Youzer will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
6. Plugin Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us through https://kainelabs.ticksy.com/ to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
All plugins are property of Kainelabs. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our plugins are provided “as is” without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.
8. Website & Plugin Content
All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of Kainelabs and may not be redistributed without permission or consent.
9. Price Changes
Kainelabs reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
10. Subscriptions & Automatic Renewal
Youzer extensions are sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date. This applies to all paid-for extension licenses.
This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription prior to the automatic renewal date.
Please note the following details of Youzer extension license subscriptions:
Subscription renewals are automatically processed annually on the anniversary of your original purchase. The license renewal will continue and remain valid for each one (1) year unless the subscription is cancelled prior to the renewal date.
You may cancel your subscription at any time from your Account page on the Youzer website.
If you choose to cancel your subscription you will no longer receive updates and support for the extension when your license expires.
The renewal price will be the full plugin price as published at the time of initial purchase, exclusive of any discounts.
Grandfathered pricing: If you choose to cancel your subscription, and your renewal price is lower than the current listed price for the extension license (a “grandfathered” price), the lower renewal price will no longer be available to you.
If you choose to renew your subscription after it has been cancelled and your extension license has expired, you will be charged the current listed price for the extension license. We cannot apply older or grandfathered pricing to your new renewal purchase.
We cannot grant refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed
If you choose to cancel your subscription your license will expire on the anniversary of the original purchase, and you will no longer receive updates and support for the Youzer extensions you have purchased.
10. Refund Policy
We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
- You don’t want it after you’ve downloaded it.
- The item did not meet your expectations or you feel the item is of low quality.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item.
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
- You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
We cannot offer refunds on renewal payments. We will send you an email 2 weeks prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
We cannot offer refunds if you have purchased the plugin/subscription, and after installing and testing the plugin, have found that it will not work for your business or required setup.
We cannot offer refunds if you have purchased the All Access Pass.
We offer refund if you have found an issue related to the purchased product that we are unable to resolve which makes the system unusable and you should be already have contacted our support team and allowed us to attempt to resolve your issue(s) but we couldn’t.
Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
You agree to deactivate and uninstall the plugin from your site if a refund is granted.
Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
Kainelabs may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to Youzer updates, promotions, Youzer extensions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
12. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.
14. Not Supported Websites
We do not offer support for Sexual, Dating, Racist, Alcohol, Night Life, LGBTQ, Religious Websites !